Privacy policy

Section 1: What do we do with your information?

When you buy something from our shop, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address and email address. When you browse our shop, we also automatically receive your computer’s IP address to provide us with information that helps us learn about your browser and operating system. Marketing emails (where applicable): with your permission, we may send you emails regarding our shop, new products and other updates.

Section 2: Consent

How do you obtain my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we ask you to consent to our collection of that information and its use solely for that specific purpose. If we request your personal information for a secondary purpose, such as marketing, we will ask you directly for your express consent or give you the opportunity to say no. How can I withdraw my consent? If, after registering, you change your mind, you may withdraw your consent for us to contact you, or for the collection, use or disclosure of your information, at any time, by contacting us at hello@lumeajewels.com.

Section 3: Disclosure

We may disclose your personal information if we are required to do so by law or if you breach our Terms of Use.

Section 4: Shopify

Our shop is hosted by Shopify Inc. They provide us with the e-commerce platform that enables us to sell our products and services to you. Your data is stored via Shopify’s data storage, databases and general application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card details. Provided it is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS), your purchase transaction data is stored for as long as is necessary to complete your purchase transaction. After that, your purchase transaction information is deleted. All direct payment gateways comply with the standards established by PCI-DSS as managed by the PCI Security Standards Council, a joint initiative of brands such as Visa, MasterCard, American Express and Discover. The PCI-DSS requirements ensure the secure processing of credit card information by our shop and its service providers. For further information, you can also read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Policy (https://www.shopify.com/legal/privacy).

Section 5: Third-party services

Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we provide to them for your purchase-related transaction. For these providers, we recommend that you read their privacy policies so that you can understand how they will handle your personal information. In particular, please bear in mind that some providers may be based in jurisdictions other than your own or ours.

Therefore, if you choose to carry out a transaction involving the services of a third-party service provider, your information may be subject to the laws of the country or countries in which that service provider or its facilities are located. For example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be disclosed under US law, including the Patriot Act. Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service. Links: When you click on links within our shop, they may take you away from our site. We are not responsible for the privacy policies of other websites and encourage you to read their privacy statements.

Section 6: Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately. If you provide your credit card details, this information is encrypted using Secure Sockets Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and apply additional generally accepted industry standards.

Section 7: Cookies

Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to refuse cookies. _session_id, unique token, session-based. Allows Shopify to store information about your session (referrer, landing page, etc.) _shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider’s internal statistics tracker to record the number of visits. _shopify_uniq, no data held, expires at midnight (relative to the visitor) the following day. Counts the number of visits made by a single customer to a shop. cart, unique token, sessional storefront_digest, unique token, indefinite. If the shop has a password, this is used to determine whether the current visitor has access.

Section 8: Age of Consent

By using this site, you represent that you are at least of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and have given us your consent to allow any of your minor dependants to use this site.

Section 9: Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time, so please check it regularly. Changes and clarifications will take effect immediately upon their publication on the website. If we make significant changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.

Enquiries and contact details

If you wish to: access, correct, amend or delete any personal information we hold about you, lodge a complaint, or simply require further information, please contact our Data Protection Officer at hello@lumeajewels.com.